Beam Live, Inc. Terms and Conditions

Beam Mobile IoT Communication Service is primarily an enterprise-grade cloud-based content sharing, messaging and collaborative tool that is customized for specific needs of an organization and its target Users. We believe communication industry must protect the end user’s content and information with ultimate privacy to create an environment of trust and transparency.

In general Beam terms and conditions are defined for each organization. They provide their End User’s features and functions under their own service-level agreement (SLA). However, BeamLive SLA generally offers that the Services are to be available to End User for the percentage of each day (measured by minutes in a day) set out in the applicable order form for that organization. Notwithstanding anything in BeamLive SLA to the contrary, End User understands, acknowledges and agrees that it will not be entitled to any Service Level Credit or Partial Service Level Credit in the event the applicable Material Problem or Non Material Problem, respectively, involves a Credit Excluded Event. Except as provided otherwise in the Agreement and/or subject to the terms of limitations or exceptions provided in the warranty provided to BeamLive by the manufacturer or distributor of any hardware provided to Customer as part of the Services, BeamLive will replace any defective or malfunctioning hardware.

For the service-level agreement covering your organization, contact support@beam.live.